Return & Refund Policy — NestWell Family At NestWell Family, we want you to feel fully confident in your purchase. Because our products are digital resources, please read our refund policy carefully before purchasing. ━━━━━━━━━━━━━━━━━━━━━━━━━━━ 7-DAY MONEY-BACK GUARANTEE We offer a 7-day money-back guarantee on all digital purchases. If you are not satisfied with your purchase, you may request a refund within 7 days of your purchase date. ━━━━━━━━━━━━━━━━━━━━━━━━━━━ WHEN YOU ARE ELIGIBLE FOR A REFUND You may request a full refund in the following situations: • You completed payment but did not receive your PDF/digital file • You were charged twice by mistake for the same order • The product you received does not match the description shown on the product page • You experience a technical issue that prevents you from accessing your files, and our support team is unable to resolve it ━━━━━━━━━━━━━━━━━━━━━━━━━━━ WHEN A REFUND IS NOT AVAILABLE Because our products are instantly downloadable digital files, refunds cannot be issued in the following cases: • More than 7 days have passed since the purchase date • The product has already been downloaded, opened, printed, or used • The files have been shared, forwarded, or distributed to others • You changed your mind after using or reviewing the material • The request is based on personal preference rather than a technical or content issue We ask for your understanding: because digital files cannot be "returned" once accessed, this policy protects the integrity of our products for all our customers. ━━━━━━━━━━━━━━━━━━━━━━━━━━━ HOW TO REQUEST A REFUND To request a refund, please contact us at [your support email] within 7 days of your purchase date. Include: 1. Your order number 2. The email address used at checkout 3. A brief description of the issue Our team typically responds within 24–48 hours. ━━━━━━━━━━━━━━━━━━━━━━━━━━━ PROCESSING TIME Once approved, refunds are processed within 5–10 business days, depending on your bank or payment provider. ━━━━━━━━━━━━━━━━━━━━━━━━━━━ QUESTIONS? If you have any questions about this policy, feel free to reach out to us at [your support email]. We're here to help and want every family to feel confident choosing NestWell Family.
